Mindful Care and Support Ltd. Privacy Policy / Privacy Notice

 

Mindful Care and Support Ltd. is fully committed to protecting and respecting your privacy. Although you may not be an employee or customer of Mindful Care and Support Ltd., we may hold your personal information because of your relationship with either a customer/client of Mindful Care and Support Ltd. of an employee, who has nominated you as their emergency contact or as their next of kin.

What kind of information is being collected?

Mindful Care and Support Ltd. will only collect and process information in relation to you as a nominated emergency contact or next of kin by either an employee of Mindful Care and Support Ltd., or a Client/Customer of Mindful Care and Support Ltd.

Mindful Care and Support Ltd. will only collect this information from employees or clients/customers who have nominated you as their emergency contact and/or next of kin. This information will include your name, relationship to the individual and your contact number.

Who has access & how do we protect your information?

This information is securely stored either in a password protected paperless filing system and kept on a secure server, or where paper records are used, in a locked filing cabinet. Access is restricted to only those who need it and will only be accessed at times deemed to be an emergency.

We will decide on a case by case basis what constitutes an emergency.

How long will we keep your information?

Mindful Care and Support Ltd. will hold your personal information for as long as either a care package is in place, an individual is employed, or we are informed otherwise, either by the data subject themselves (you) or the employee or customer. As a data subject, you have several rights under data protection regulation. These include:

You are able to access all the personal information we hold about you,
You are able to request we change information where it is either incorrect or incomplete,
You are able to request we delete or stop processing your data, including the right to be forgotten,
You are able to object to the grounds of us processing your information, which we do so under ‘legitimate interest’.

Why do we need to process your personal information?

Mindful Care and Support Ltd is a data controller of your personal information.

Personal information means information that is about you or contains enough data to identify you.

For emergency contact details and next of kin details, Mindful Care and Support Ltd. has a legitimate interest in processing this personal data throughout the employment of an individual, and for the duration of a care package being in place for a client. Processing this information allows Mindful Care & Support Ltd.to maintain accurate and up-to-date employment records, care records and contact details (these are the details of who to contact in the event of an emergency).

Legitimate interest is our legal basis for storing your information. I you would like more information  on what legitimate interest is, please visit the ICO website.

Your Rights

Because the data we hold about you is your data, you have the following rights in respect of the personal data we hold about you:

Correction Right – if you believe any of the information, we hold about you is incorrect or out of date, you have the right to correct such information by providing us with the correct up to date information. In addition, you can ask us to delete the incorrect or out of date information and we will be happy to do so unless law or regulation prevents us from doing so.
Right to Access – this means you can ask us for a copy of all the personal data we hold about you.
Right to be Forgotten – you have the right to ask us to delete the personal data we hold about you where such data is used for direct marketing purposes or is processed as a result of you consenting to such processing. Please note that where we are obliged to keep your personal data because of a regulatory or legal requirement, we will not be able to delete that data and must continue to retain it.

Right to Restrict Processing – in some limited circumstances you have the right to restrict the processing of your data. See examples below: 

if you want us to establish the data’s accuracy.
where our use of the data is unlawful, but you do not want us to erase it.
where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Right of Objection to Processing - you have the right to object to us using your data for direct marketing purposes and to profiling. For example, if there is something about your situation which makes you want to object to processing as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Right of Data Portability – you have the right to request a copy of the personal data we hold about you in a commonly used and machine-readable format. We can provide your data either to you or to such other third party as you specify in your request.
Automated Decision-Making Objection Right – automated decision-making is where a decision is made entirely by technological means without human intervention. We do not use or rely on automated decision-making.

If you believe that Mindful Care and Support Ltd. has not been compliant with your data protection rights, you can contact the Information Commissioner:

Information Commissioner - https://ico.org.uk/
Telephone helpline - 0303 123 1113

If you would like to exercise any of these rights, please contact us in writing via Mindful Care and Support’s (Data Protection Officer) Miss Sarah-Jane Challis responsible for data protection compliance within Mindful Care and Support Ltd.

Email:  

Sarah@mindfulcareandsupport.co.uk  

or

Address:

Mindful Care and Support Ltd.

158 Winchester Rd,

Shirley,

Southampton.

SO16 6UE

Right to Complain

If you have any concerns about our handling of your personal data by Mindful Care and Support Ltd., you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.org.uk/concerns/ or by telephoning the ICO helpline on 0303 123 1113.

Privacy policy Web based

This privacy policy applies between you, the User of this Website and Mindful Care and Support, the owner and provider of this Website. Mindful Care and Support takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data: collectively all information that you submit to Mindful Care and Support via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;

We or us: Mindful Care and Support

User or you: any third party that accesses the Website and is not either (i) employed by Mindful Care and Support and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Mindful Care and Support and accessing the Website in connection with the provision of such services; and

Website: the website that you are currently using, https://www.mindfulcareandsupport.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa;
  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  • a reference to a person includes firms, companies, government entities, trusts and partnerships;
  • "including" is understood to mean "including without limitation";
  • reference to any statutory provision includes any modification or amendment of it;
  • the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Mindful Care and Support and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data collected

We may collect the following Data, which includes personal Data, from you:

  • Name
  • Contact Information such as email addresses and telephone numbers;
  • IP address (automatically collected);

in each case, in accordance with this privacy policy.

Our use of Data

For purposes of the Data Protection Act 1998, Mindful Care and Support is the "data controller".

We will retain any Data you submit for an unlimited period.

Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This our affiliates and / or other companies within our group.

All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  • internal record keeping;
  • transmission by email of promotional materials that may be of interest to you;

in each case, in accordance with this privacy policy.

Third party websites and services

Mindful Care and Support may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

1. Mindful Care and Support may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Mindful Care and Support. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Controlling use of your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

  • use of Data for direct marketing purposes;
  • sharing Data with third parties.

Functionality of the Website

To use all features and functions available on the Website, you may be required to submit certain Data.

Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Mindful Care and Support (where such Data is held) on payment of a small fee, which will not exceed £10.

Security

Data security is of great importance to Mindful Care and Support and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

Transfers outside the European Economic Area

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. These countries may not have data protection laws equivalent to those in force in the EEA.

If we transfer Data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy. You expressly agree to such transfers of Data.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Mindful Care and Support reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Mindful Care and Support by email at steve@mindfulcareandsupport.co.uk.

First published on Wed 25 09 2019