Steve Badger
Company Director, Co-Founder & CQC Nominated Individual
Diploma Level 5 in Health and Social Care/Leadership and appointed CQC individual
Steve understands the importance of a Strengths led approach to empower individuals to maintain and/or improve independence, an essential steppingstone in building self-worth and confidence. Developing and valuing the team is imperative in achieving this. Mindful Care and Support, as a home care provider, has been built on this unique approach, resulting in a totally bespoke and person specific care and support delivery of the highest quality. This approach is being recognised and welcomed as a substantial benefit for the future of older persons’ health and social care services.
Neil Challis
Company Director, Co-Founder & CQC Registered Manager
Diploma level 5 in Health and Social Care
Currently Co-founder & Registered Manager at Mindful Care and Support. What an amazing journey, from an idea born on a squash court 4/5 years ago, after a number of years in the world of Adult Social Care, both in the public and private sector. The idea then turned into reality in 2018. It has been incredibly rewarding to build a strong team around the company and provide such a great service for some of our most vulnerable adults in and around the Hampshire area. Mindful Care continues to grow as a home care provider, creating wonderful opportunities and memories. So proud of everyone that has made this all possible.
Georgia Clark
Deputy Care Manager
Completing Diploma level 4 in Health and Social Care
Georgia manages our relationships with commissioners, coordinates the rota for domiciliary care in Hampshire, as well as for the Rapid Discharge Service from hospital, an exciting challenge that involves fast assessment and support for individuals coming out of hospital, medically fit but in need of care and reablement. Mindful Care and Support delivers up to 200 hours a week through this short-term acute service at home.
"I finally discovered passion for work when I started a career at Mindful Care and Support. The most fulfilling aspect is that we provide the highest quality of care, whilst encouraging our supported individuals to maintain their independence."
Jessica Gorman
Registered Manager
Quality & Business Development Officer
Completing Diploma level 5 in Health and Social Care
Jessica came into home care through the end of life process with her mother, supported by Mindful Care. She brings a wealth of experience from veterinary medicine, as well as 17 years in global events, Olympics and marketing, with a passion for developing new skills, applying these to the world of social care.
" I want to contribute as much as possible to the continuous improvement and refinement of the world of domiciliary care, setting standards for bespoke person-centred strengths-based care & support, geared towards maximum independence."
Mitch Barton
Team Leader
Mitch has been working in the care sector for 6 years now and has had a variety of roles from frontline care worker to recruitment officer. Mitch is currently a Team Leader at Mindful Care and Support with the ambition to go to the top. “It’s lovely to support individuals and help them gain independence & confidence to remain in their own home. Being a Male Carer in a Female dominated profession can be a challenge, however it is always worth it. Constantly hearing from clients ‘you remind me of my grandson, never seems to get old either!"
Vickie Jones
Field Supervisor
Hi I’m Vickie! I have worked for Mindful Care and Support for over a year and I love my job. Every day is different and you can learn so much from other people and about their lives and experiences. To put a smile on someone’s face. To help comfort them, to reassure them. To empower them to live their best life through care and support at home.... it’s the best feeling ever x
Clair Taylor & Nicki McHugh
Administration Team
Nicki & Clair, The faces of the Mindful Care Admin Team. They are always on hand to help facilitate our service delivery with care technicians, clients, relatives, external health care professionals and management, from the Mindful Care hub in Winchester road.
Both bring a wealth of experience to the Mindful Team from Hampshire County Council and the Public Sector.
"We have immense job satisfaction knowing we play a part in making a difference in our clients lives and love the team we work with. "
Our amazing team of care technicians, out on the road every day supporting individuals to be as independent as possible in their own homes through a caring, person centred, strengths-base approach.
Ali
Alison
Anita
Courtney
Erica
Gemma
Jackie
Jenna
Kass
Rachel
Rikki
Sandra
Sharron
Tessa
Our entire team is trained in knowledge of person-centred care, ensuring each individual is active in choice and respected on a daily basis, celebrating dignity.
Staff recruitment focuses on identifying and employing individuals that can demonstrate empathy, care, empowerment, compassion, respect, being supportive, giving choice, listening, enabling and with excellent communication skills.
Mindful Care and Support promotes equality and diversity throughout its recruitment and staff management process.
Our entire team is DBS checked and fully trained.
Our team is active with membership of Dementia Friends, so Mindful Care and Support is the first 100% Dementia Friends dedicated domiciliary care company in England.
Staff reporting & accountability
Our team records all details of visits on Careline Live. The care teams have weekly meetings, sharing an open culture that always welcomes constructive feedback, for review and potential action to continually improve our service delivery.
It is vital for staff to feel involved as domiciliary care can sometimes feel lonely. We have a WhatsApp Group used by care technicians throughout the day to exchange important updates or simply just feel connected.
Training & personal development
Mindful Care and Support believes that continuous improvement of its services is dependent upon the on-going development of the workforce skills. All staff receive initial training in their roles to ensure that the key standards of competence are met and exceeded with an additional 3 days per year for ongoing development.
Our team is enabled to participate in the identification and dissemination of best practice at work. Accordingly, staff are encouraged and motivated to develop interests in a specific skill area, to be appointed and recognised as 'Specialist' in that area.
All care staff are required to pass the Care Certificate before probation end with MCS, through the provider Care skills academy.
For further levels of care qualifications, MCS use recognised training providers. As part of the MCS induction, care staff undergo specific mandatory training as legally required in:
- Fire Safety
- GDPR stage 1
- Health and Safety
- Information Governance
- Equality Act 2010 and key principles of equality, diversity and inclusion with reference to colleagues and supported individuals
- Moving & Handling
- Risk assessments
- Medication Practice
- Safeguarding Adults: signs of abuse, communication process
- Infection Control
- Dignity in Care
- Equality, Diversity & Inclusion
- Food Hygiene
- Lone Working
- First Aid/ Basic life support
- Dementia awareness
- Behaviours that challenge
- Hearing/vision impairment reablement.
Our care service is managed by a CQC registered manager, with general management duties as well as legislation responsibilities.
If you are looking for health and social care in Southampton, please contact us to arrange a consultation.
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