Steve Badger
Company Director
Diploma Level 5 in Health and Social Care and appointed CQC individual
Steve has developed an extensive amount of knowledge and experience in his 30 years working in the Health and Social Care industry. He has previously planned, created and developed a variety of successful health and social care services. Steve is passionate about offering care and support to those who need it, and always ensures a quality bespoke delivery of care and support is offered to each individual.
Neil Challis
Company Director and CQC Registered Manager
Diploma level 5 in Health and Social Care
Neil has over 12 years of experience working within Health and Social Care. He has worked in both Hampshire County Council and Southampton City Councils in older persons care and support. Neil is an enthusiastic, highly motivated and very personable individual who is passionate about making a difference to the individuals he serves.
Our entire team is trained in knowledge of person-centred care, ensuring each individual is active in choice and respected on a daily basis, celebrating dignity.
Staff recruitment focuses on identifying and employing individuals that can demonstrate empathy, care, empowerment, compassion, respect, being supportive, giving choice, listening, enabling and with excellent communication skills.
Mindful Care and Support promotes equality and diversity throughout its recruitment and staff management process.
Our entire team is DBS checked and fully trained.
Our team is active with membership of Dementia Friends, so Mindful Care and Support is the first 100% Dementia Friends dedicated domiciliary care company in England.
Staff reporting & accountability
Our team records all details of visits on Careline Live. The care teams have weekly meetings, sharing an open culture that always welcomes constructive feedback, for review and potential action to continually improve our service delivery.
It is vital for staff to feel involved as domiciliary care can sometimes feel lonely. We have a WhatsApp Group used by care technicians throughout the day to exchange important updates or simply just feel connected.
Training & personal development
Mindful Care and Support believes that continuous improvement of its services is dependent upon the on-going development of the workforce skills. All staff receive initial training in their roles to ensure that the key standards of competence are met and exceeded with an additional 3 days per year for ongoing development.
Our team is enabled to participate in the identification and dissemination of best practice at work. Accordingly, staff are encouraged and motivated to develop interests in a specific skill area, to be appointed and recognised as 'Specialist' in that area.
All care staff are required to pass the Care Certificate before probation end with MCS, through the provider Care skills academy.
For further levels of care qualifications, MCS use recognised training providers. As part of the MCS induction, care staff undergo specific mandatory training as legally required in:
- Fire Safety
- GDPR stage 1
- Health and Safety
- Information Governance
- Equality Act 2010 and key principles of equality, diversity and inclusion with reference to colleagues and supported individuals
- Moving & Handling
- Risk assessments
- Medication Practice
- Safeguarding Adults: signs of abuse, communication process
- Infection Control
- Dignity in Care
- Equality, Diversity & Inclusion
- Food Hygiene
- Lone Working
- First Aid/ Basic life support
- Dementia awareness
- Behaviours that challenge
- Hearing/vision impairment reablement.
Our care service is managed by a CQC registered manager, with general management duties as well as legislation responsibilities.
If you are looking for health and social care in Southampton, please contact us to arrange a consultation.
Copyright 2021