Mindful Care & Support is a care and support provider. Our mission statement is simple, we strive to deliver the highest quality, dignified and affordable, strengths led reablement based care and support for adults, in the comfort of their own homes, in and around Southampton and the Hampshire area.
We believe that individuals of any age have a right to remain independent with help and support in their own homes, using their existing skills to assist them in day to day living - enjoying themselves and continuing their passions and interests, through the right level of care and support at home.
Our ethos focuses on care and support at home to be co-designed and delivered based on an individual’s strengths, as well as a holistic person-centred approach, to ensure the care and/or support packages we deliver are completely bespoke and specific to the individual.
We aim to deliver our service to individuals through maintaining or improving skills for independence and well-being. We do this by working towards an outcome that draws on that person’s strengths and assets, enabling or re-abling them to stay in the environment they want, at home, for as long as possible. We celebrate Care at Home every day.
Our strengths-based approach is based upon the values individuals hold that have shaped and influenced their daily lives. Through this approach, we hope to understand and endorse the individual. We draw attention to an individual’s abilities, talents and resources, rather than look for areas of support.
We offer an extension of reablement where our team of dedicated and qualified care technicians support and assess an individual’s well-being requirements. Once we have an understanding of the specific care and support requirements, we will work in a respectful, dignified way towards their goals and needs, as agreed in co-production with the individual and set out in the care and support plans, empowering them and giving them the confidence to live in their own homes as independently as possible while receiving professional dedicated care and support.
Whether the individual receives, short, medium or long term care, understanding the skills needed for an independent life is key. Together, we will create a task plan that is appropriate and specific to the individual to support them towards a greater independence, as well as identifying those who require more specific specialist care. Activities that we will assist with include social and emotional support as well as cognitive, domestic and community involvement. It will also be important for the individual to learn about healthy life choices and lifestyles.
Our service delivery is driven by experienced and enthusiastic technicians supported by a registered manager who understands the importance of a strengths led approach.
Engaging an individual in their care and support and having time to talk and listen, without rushing off to the next appointment, goes a long way to helping someone feel wanted and important. Conversing with family and friends is also an important part of someone’s care and support. Linking individuals and rekindling old relationships is the key to the well-being of someone, and this is reflected in the care that we provide.
We also actively encourage feedback from individuals and their support network. We implement any changes implicit from constructive feedback and pass on compliments to the relevant staff members to encourage them further in their outstanding delivery.
Mindful Care and Support implements the Careline Live App for care tasks and notes on each visit, as a platform for care teams, management and for the individual (+ support network) to access their care plan, staff daily notes and any information that relates to the care provision. The care team scan a QR code to log in on every visit, complete specific tasks and write full notes using a strengths-based approach.
We regularly audit our services and implement individual and staff feedback, in order to continually improve our level of service delivery to exceed expectations.